Terms & Conditions policy

Nikah Mubarak is a Muslim matrimonial website designed with the core objective of helping Muslim brothers and sisters find suitable life partners. It is not a dating platform, nor do we promote any activities that lead to haram. To ensure this, we have implemented a standardized registration process that allows Muslims to create profiles in a secure and respectful environment.

 

By using our services, you agree to adhere to the following terms and conditions:

1. Eligibility
In compliance with Indian law, the minimum age for registration is strictly 21 years for men and 18 years for women. We have established a fool proof registration process to uphold the integrity and trustworthiness of matrimonial matchmaking.

 

2. Verification

Registration only does not grant immediate access to matches. Users must verify their accounts via their registered mobile number (SMS/Call) or email. Please ensure these details are active and accurate. While the verification process may take some time, we appreciate your patience.

 

3. Subscription

Our services are not free unless explicitly stated in an official email from us. After verification, users must subscribe to a premium plan to access full matrimonial services. Subscription plans vary based on duration and user requirements.
 

4. Refund Policy

  1. Customers must specify any particular requirements (e.g., second marriage profiles) before purchasing a premium plan. As our platform primarily caters to individuals seeking first marriages, refunds will not be issued for uncommunicated preferences.
  2. Subscription cancellations are not permitted. Users are encouraged to make informed financial commitments, considering the seriousness of matrimonial decisions.
  3. Any misconduct, abuse, or inappropriate behaviour towards our support team may result in the immediate blocking of the user’s profile without a refund.
  4. Once a service (such as messaging, expressing interest, or viewing contact details) is utilized, no refund requests will be entertained. Users are responsible for adhering to the platform’s guidelines.

 

5. Access and Proper Usage

Once registered and subscribed, users become part of our community, which entails responsibility and adherence to ethical conduct. While we strive to provide a secure platform, users must maintain respectful communication, appropriate behaviour, and responsible use of the website features.

 

6. Privacy Settings
Users can customize their profiles based on preferences and essential criteria for a suitable match. Profile settings can be updated anytime to refine matrimonial searches and preferences.

 

7. Customer Support

For queries, feedback, or reports, users can contact customer support directly through their inbox. Our team is readily available to assist with any concerns related to Muslim matrimony.

 

8. Regulation and Safe Browsing

While we maintain a rigorous registration and verification process, users must also exercise caution and responsibility. Illicit communication, harassment, or misconduct is strictly prohibited. We actively monitor profiles and reserve the right to take necessary actions against violations. Once an account is deleted or deactivated, users lose access to our services.

 

9. Disclaimer

  1. Nikah Mubarak takes every possible measure to ensure a genuine and secure matchmaking experience. However, we do not guarantee 100% security and are not liable for any mishap, data leaks, or unauthorized sharing of information.
  2. Users are responsible for the information they share and are advised to exercise discretion. Privacy settings can be adjusted at any time to control profile visibility and shared data.
  3. We do not tolerate harassment, blackmailing, or any unethical behaviour on the platform. Users are solely accountable for their actions.

 

10. Communication Policy

  1. By agreeing to our Terms and Conditions, users consent to receive emails, SMS, and calls regarding website updates, notifications, and queries.
  2. Feedback and suggestions are welcome, though we reserve the right to implement changes based on our operational policies.
  3. Upon successful registration, users receive a confirmation email or text. OTP verification may be required to confirm contact details.
  4. We strive to keep communication minimal and relevant to avoid spamming users’ inboxes.
  5. If users do not receive an OTP, they can contact customer support at support@nikahmubarak.co for assistance.

 

11. Profile Reporting & Moderation

  1. Users can report suspicious profiles, but Nikah Mubarak reserves the right to take final actions based on internal assessment.
  2. Unregistered feedback or complaints will be reviewed but may not be considered officially.

 

12. Updates to Terms and Conditions

Our Terms & Conditions and policies are periodically updated as part of our commitment to improving user experience. Users are encouraged to review updates on our official website (nikahmubarak.in) regularly.

 

Nikah Mubarak is dedicated to simplifying the Muslim matrimonial process with honesty and integrity. We encourage users to cooperate in maintaining a respectful and safe matchmaking environment. By using our services, you agree to abide by these terms and conditions.